Undercover Care

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This disturbing BBC Panorama special investigates the horrific abuse suffered by severely disabled and vulnerable patients at the Winterbourne View private hospital in Bristol, UK. This documentary is presented by Paul Kenyon.

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  • Trumpik

    i am a psychologist with courses in psychopathology and pathopsychology and this just made me so upset….! and at the same time I had tears in my eyes.

  • Trumpik

    i am a psychologist with courses in psychopathology and pathopsychology and this just made me so upset….! and at the same time I had tears in my eyes.

  • Punnanyjoe

    pfff schocking

  • Anonymous

    The so-called caring professions attract the highest proportion of sadistic retards. This film is exposing the lowest end of retardation among staff. Lacking any real life of their own, much less empathy, instead of engaging themselves and those in their care with interesting, active pursuits, they duh can’t think of a thing to do other than torment and torture the vulnerable. Most of these people are damaged due to vaccines; the models for abuse are WELL known by the architects of the care system and it is therefore not surprising that abuse is rife throughout the care system as amplified by this virtual prison.   Most of the time we blind ourselves to its more subtle forms as they are so prevalent and taken as ‘normal’ procedures in hospitals, care homes etc., that even to speak out about them makes one appear to be paranoid. No, just empathic and observant.

    Complaining to management or management of management is akin to asking the foxes to repair a vulnerable chicken coup; just looking at the loathsome oaf Lee Reed shows a picture that tells the story. Lee Reed should be brought to justice as ultimately responsible for his MO. He should be stripped of funding, barred from running such a ‘business’ again and serve time. There is no unwitting complicity; it is par for the course that complaints and complaints procedures are simply a distressing run around – just an exuse for ‘ignore-ance’.

    Ian Biggs is stuttering over his souffleted deceits. Then again, care in the community is rarely appropriate for those living in that community. Assisted living small blocks of flats with free family access at all times and weekend home visits (except for abusive family) should go some way to prevent sickos going undetected.

    • http://www.facebook.com/bigdean636 Zack Dean

      Uhhhhhhhhhhhhhhhhhhhh…………….

    • SylvanaDarkmyst

      That Lee Reed guy had just taken over management of the company so it really wasn’t his fault.  He’s doing what he can to stop it and not let any of this continue.  He just kind of got handed a shit storm to deal with

  • Guest

    This is disgusting. How could anyone do these things to another person, let alone to someone who has the cognitive presence of a four year old? I understand this kind of job can be challenging, but if you are burnt out go work somewhere else. Not liking your job is no excuse for torturing innocent people. These “care workers” are just thugs, they and their families should all be ashamed. I hope all the guilty parties get prison sentences.

  • Guest

    This is disgusting. How could anyone do these things to another person, let alone to someone who has the cognitive presence of a four year old? I understand this kind of job can be challenging, but if you are burnt out go work somewhere else. Not liking your job is no excuse for torturing innocent people. These “care workers” are just thugs, they and their families should all be ashamed. I hope all the guilty parties get prison sentences.

  • http://www.facebook.com/bigdean636 Zack Dean

    Wow. I started this documentary expecting to see nothing more than a few wary care workers being pushed past their limits and acting unprofessional and possibly even aggressive. I expected it to be sensationalized by the filmmakers and to have some sort of quasi-sadistic spin put on it that wasn’t warranted.

    But that is NOT what this was at all. There’s really no excuses that can be made for this. It’s wholesale bullying and some of it is downright sadism. This place needs to be shut down immediately.

  • http://www.facebook.com/bigdean636 Zack Dean

    Wow. I started this documentary expecting to see nothing more than a few wary care workers being pushed past their limits and acting unprofessional and possibly even aggressive. I expected it to be sensationalized by the filmmakers and to have some sort of quasi-sadistic spin put on it that wasn’t warranted.

    But that is NOT what this was at all. There’s really no excuses that can be made for this. It’s wholesale bullying and some of it is downright sadism. This place needs to be shut down immediately.

  • Kongkakingchongcha

    OK, I understand this documentary has caused a total outrage. But what caught my attention the most is the pay of these workers and the approximately 4 million budget that was allocated to this institution. So please correct me if I’m wrong but are they getting paid 16K pound a year? If that’s correct then I guess that magic number should be the main source of the problem. If they could spend twice as more on employing 10 times more professional personnel then I guess the problem can be eliminated.

    16K pound a year couldn’t even get you a hotel cleaner in Sydney. Not to mention this kind of job is worse.

    • Cheers

      if this kind of job isnt suitable, for the love of god dont work in this kind of place then.

    • Cheers

      if this kind of job isnt suitable, for the love of god dont work in this kind of place then.

  • Kongkakingchongcha

    OK, I understand this documentary has caused a total outrage. But what caught my attention the most is the pay of these workers and the approximately 4 million budget that was allocated to this institution. So please correct me if I’m wrong but are they getting paid 16K pound a year? If that’s correct then I guess that magic number should be the main source of the problem. If they could spend twice as more on employing 10 times more professional personnel then I guess the problem can be eliminated.

    16K pound a year couldn’t even get you a hotel cleaner in Sydney. Not to mention this kind of job is worse.

  • Kongkakingchongcha

    OK, I understand this documentary has caused a total outrage. But what caught my attention the most is the pay of these workers and the approximately 4 million budget that was allocated to this institution. So please correct me if I’m wrong but are they getting paid 16K pound a year? If that’s correct then I guess that magic number should be the main source of the problem. If they could spend twice as more on employing 10 times more professional personnel then I guess the problem can be eliminated.

    16K pound a year couldn’t even get you a hotel cleaner in Sydney. Not to mention this kind of job is worse.

  • http://pulse.yahoo.com/_HYOGR66FFEKE7GHETU2SRLBDTY Jesse

    is it just me or did the care givers seem a little special?????

    • Dsdsd

      Yes Jess the caregivers were “special”…unfortunatly this is sometimes the quality of the untained staff used in these facilities

  • Guest

    This is just the most disgusting thing I have ever seen. My brother is mentally disabled, and this is the very reason my family would never, EVER put him in a home. The human race is disgusting and people get so much pleasure out of hurting the ones who can’t defend themselves.

    • Guest

      The human race is made up of your family and people like your family that love one another just as it is made up of people who abuse others. Denouncing humanity as disgusting is like slapping yourself and Gandhi in the face.

  • http://www.facebook.com/people/Nadja-Dileva/665560577 Nadja Dileva

    And this is why educated staff is at importance,and not saying even with education weither you are right person to work with people with special need,it takes alot patience and love for the human being and understanding,perhaps everyone should consider “is this work for me?” before they go on it, this documentary was bravery what he did,filmed to show us what really goes on sometimes :(

  • Jack Mcm

    They should be shot

  • Qwerty

    That’s what you get for hiring cheap labor. Sadistic, brainless assholes

  • Qwerty

    That’s what you get for hiring cheap labor. Sadistic, brainless assholes

  • Stumpan7

    It was the worst thing i have ever senn, im ashamed being a human when there are ashole like this. Ihope the go to prioson and become someones bitch!!

  • bridie mackin

    if hanging was still legal they should swing hope they go down for along time those poor people

  • bridie mackin

    if hanging was still legal they should swing hope they go down for along time those poor people

  • http://twitter.com/panthera_f panthera f

    Those “caretakers” are psychopaths, and should be locked up.
    What a disgusting pack of filth.

  • Ante

    These people should be sent to jail for a long time. Absolutely disgusting.

  • Boudicca_iceni

    I work with people with learning disabilities and autism now for 18 years (organisation ‘Dichterbij’, Netherlands) . First; the living room looks so depressing, it makes clients blunt. I’m aware of the fact that (mainly) people with autism can’t have too much excitation (although, through experience for years, I would like to discuss this firmly!). But one can still make the living room more friendly. Some clients can get very aggressive and then you have to calm them down and that can be done by bringing them to the ground. But you have to be trained and qualified for that. You’re not allowed to harm them in any way when doing such. Being a professional you don’t take their aggression personal. That makes a big difference. Once they’re safely on the ground you gently (!) talk into them, calmly. And you do not blame them for their behaviour. Because they can’t be held responsible for it. Actions like throwing cold water over someone (to cool down) is a criminal offence, it’s abuse.
    There are so many good training programs for such clients with success guaranteed. I’ve developed many of such programs. It takes a lot of patience, understanding, consideration and time but it works. Being a social carer/worker you have to observe every non-verbal movement, every bit of body language to get to understand the client.
    What I’ve seen here are no qualified workers, they’ve probably had no correct training, nothing at all. All I saw were people using their power on people in need of help. I would strongly advice to families to observe their mentally disabled relative; haematoma spots, a change in their physical moves, turning silent etc. If this is the case, something might have (repeatedly) happened.

  • Boudicca_iceni

    I work with people with learning disabilities and autism now for 18 years (organisation ‘Dichterbij’, Netherlands) . First; the living room looks so depressing, it makes clients blunt. I’m aware of the fact that (mainly) people with autism can’t have too much excitation (although, through experience for years, I would like to discuss this firmly!). But one can still make the living room more friendly. Some clients can get very aggressive and then you have to calm them down and that can be done by bringing them to the ground. But you have to be trained and qualified for that. You’re not allowed to harm them in any way when doing such. Being a professional you don’t take their aggression personal. That makes a big difference. Once they’re safely on the ground you gently (!) talk into them, calmly. And you do not blame them for their behaviour. Because they can’t be held responsible for it. Actions like throwing cold water over someone (to cool down) is a criminal offence, it’s abuse.
    There are so many good training programs for such clients with success guaranteed. I’ve developed many of such programs. It takes a lot of patience, understanding, consideration and time but it works. Being a social carer/worker you have to observe every non-verbal movement, every bit of body language to get to understand the client.
    What I’ve seen here are no qualified workers, they’ve probably had no correct training, nothing at all. All I saw were people using their power on people in need of help. I would strongly advice to families to observe their mentally disabled relative; haematoma spots, a change in their physical moves, turning silent etc. If this is the case, something might have (repeatedly) happened.

  • Boudicca_iceni

    I work with people with learning disabilities and autism now for 18 years (organisation ‘Dichterbij’, Netherlands) . First; the living room looks so depressing, it makes clients blunt. I’m aware of the fact that (mainly) people with autism can’t have too much excitation (although, through experience for years, I would like to discuss this firmly!). But one can still make the living room more friendly. Some clients can get very aggressive and then you have to calm them down and that can be done by bringing them to the ground. But you have to be trained and qualified for that. You’re not allowed to harm them in any way when doing such. Being a professional you don’t take their aggression personal. That makes a big difference. Once they’re safely on the ground you gently (!) talk into them, calmly. And you do not blame them for their behaviour. Because they can’t be held responsible for it. Actions like throwing cold water over someone (to cool down) is a criminal offence, it’s abuse.
    There are so many good training programs for such clients with success guaranteed. I’ve developed many of such programs. It takes a lot of patience, understanding, consideration and time but it works. Being a social carer/worker you have to observe every non-verbal movement, every bit of body language to get to understand the client.
    What I’ve seen here are no qualified workers, they’ve probably had no correct training, nothing at all. All I saw were people using their power on people in need of help. I would strongly advice to families to observe their mentally disabled relative; haematoma spots, a change in their physical moves, turning silent etc. If this is the case, something might have (repeatedly) happened.

    • SylvanaDarkmyst

      I hate to see how these people are being treated.  None of the methods used as “punishment” are effective or appropriate.  These people are lacking in some mental faculties and don’t know what’s right or wrong sometimes.  The caretakers are treating them like they would understand just as a regular person would.  Taking things away or threatening or physical violence just wont work.  They don’t even make the connection between what they did and why this is happening to them.  It’s like taking a dog and rubbing his face in it when he has an accident in the house.  Not only will it teach them nothing but they’ll just look at the punish-er as a source of abuse and nothing else (I would ask that people not get mad because I used a parallel of a dog but it is an effective analogy.)  I may not be mentally handicapped but I do have some mental disorders which I cannot help and no amount of abuse will change it.  My parents idea was to mentally and physically abuse me to make me stop and low and behold, that did nothing but make me hate them.  It took a long time for me to be able to be a functioning person again and violence had nothing to do with it. 

    • SylvanaDarkmyst

      I hate to see how these people are being treated.  None of the methods used as “punishment” are effective or appropriate.  These people are lacking in some mental faculties and don’t know what’s right or wrong sometimes.  The caretakers are treating them like they would understand just as a regular person would.  Taking things away or threatening or physical violence just wont work.  They don’t even make the connection between what they did and why this is happening to them.  It’s like taking a dog and rubbing his face in it when he has an accident in the house.  Not only will it teach them nothing but they’ll just look at the punish-er as a source of abuse and nothing else (I would ask that people not get mad because I used a parallel of a dog but it is an effective analogy.)  I may not be mentally handicapped but I do have some mental disorders which I cannot help and no amount of abuse will change it.  My parents idea was to mentally and physically abuse me to make me stop and low and behold, that did nothing but make me hate them.  It took a long time for me to be able to be a functioning person again and violence had nothing to do with it. 

    • SylvanaDarkmyst

      I hate to see how these people are being treated.  None of the methods used as “punishment” are effective or appropriate.  These people are lacking in some mental faculties and don’t know what’s right or wrong sometimes.  The caretakers are treating them like they would understand just as a regular person would.  Taking things away or threatening or physical violence just wont work.  They don’t even make the connection between what they did and why this is happening to them.  It’s like taking a dog and rubbing his face in it when he has an accident in the house.  Not only will it teach them nothing but they’ll just look at the punish-er as a source of abuse and nothing else (I would ask that people not get mad because I used a parallel of a dog but it is an effective analogy.)  I may not be mentally handicapped but I do have some mental disorders which I cannot help and no amount of abuse will change it.  My parents idea was to mentally and physically abuse me to make me stop and low and behold, that did nothing but make me hate them.  It took a long time for me to be able to be a functioning person again and violence had nothing to do with it. 

  • http://www.facebook.com/profile.php?id=37402932 Al M

    I don’t understand how these people are not in jail today … I’m glad this place is actually closed for good now … Poor people :(

  • Boudicca_iceni

    The board itself, the people in charge, they should be charged. It’s them who took unqualified carers on the job. They failed in giving the carers a proper education. It’s all because of the money, wouldn’t it?

  • Cheers

    i almost vomited… oh my dear lord… if i see one of those caretakers… i swear to god i will smash their faces in….

  • Cheers

    i almost vomited… oh my dear lord… if i see one of those caretakers… i swear to god i will smash their faces in….

  • Reconakaredsmoke

    Great story…but put together like crap…….I dont feel a sense of justice at all…..nothing happend to those douch-bags? WTF

  • Reconakaredsmoke

    Great story…but put together like crap…….I dont feel a sense of justice at all…..nothing happend to those douch-bags? WTF

  • Reconakaredsmoke

    Great story…but put together like crap…….I dont feel a sense of justice at all…..nothing happend to those douch-bags? WTF

  • Reconakaredsmoke

    Great story…but put together like crap…….I dont feel a sense of justice at all…..nothing happend to those douch-bags? WTF

  • http://pulse.yahoo.com/_A2PONL7AIAPEFIJ5574JQIDQ5Q im_thebookkeeper

    Whats so very frightening about this is that these are the adult patients, who’s families are aging – what will happen to my boy when I’m old when there isn’t anyone around who loves him like I do? These disabled people have no voice of their own, they need to be cared for by people who actually love them, they need to support to make this happen. 

  • Stephen

    He’s almost just as guilty cause i never heard him once say on camera to stop 

    • SylvanaDarkmyst

      If he’d tried to stop any of it it probably would have blown his cover.  And he was there to document the worst of it.  If he’d intervened then he possibly wouldn’t have gotten the evidence that stopped all of this.  People who get caught doing things like this can also be risking severe violence from the others involved.  He was doing what documentarians do best and acting as a passive observer for the most part to get what he came for.

    • Michael

      I disagree with you unfortunately, Should he have intervened at some point, sure he might have possibly made things better for one person and only for a matter of minutes…. Then jeopardizing the whole under cover story, losing the trust of his co workers and never actually getting real footage of these disturbing acts for them to even come to public attention… It is not heartless not to intervene, nor is there any guilt considering the impact this documentary had, and how it helped people. Him intervening in a violent dispute would not have got Simon home, or Simone moved to another caring facility and the matter brought to a higher attention…

      Somehow I don’t think you have considered the purpose, danger and role of the documentary… It is a very broad statement that you have made, given how much was risked to expose this violence. I think in some cases it is better to think with your head rather than act on brash feeling which I think has led you to make this statement.  

    • Michael

      I disagree with you unfortunately, Should he have intervened at some point, sure he might have possibly made things better for one person and only for a matter of minutes…. Then jeopardizing the whole under cover story, losing the trust of his co workers and never actually getting real footage of these disturbing acts for them to even come to public attention… It is not heartless not to intervene, nor is there any guilt considering the impact this documentary had, and how it helped people. Him intervening in a violent dispute would not have got Simon home, or Simone moved to another caring facility and the matter brought to a higher attention…

      Somehow I don’t think you have considered the purpose, danger and role of the documentary… It is a very broad statement that you have made, given how much was risked to expose this violence. I think in some cases it is better to think with your head rather than act on brash feeling which I think has led you to make this statement.  

  • bex

    I’m a support worker for those with learning disabilities and this puts my profession to shame. Cried the whole way through watching and am glad this isn’t the case in the home I work in. Those people deserve a life in the community where they are supported to have full, active and safe happy lives. 

  • bex

    I’m a support worker for those with learning disabilities and this puts my profession to shame. Cried the whole way through watching and am glad this isn’t the case in the home I work in. Those people deserve a life in the community where they are supported to have full, active and safe happy lives. 

  • bex

    I’m a support worker for those with learning disabilities and this puts my profession to shame. Cried the whole way through watching and am glad this isn’t the case in the home I work in. Those people deserve a life in the community where they are supported to have full, active and safe happy lives. 

  • bex

    I’m a support worker for those with learning disabilities and this puts my profession to shame. Cried the whole way through watching and am glad this isn’t the case in the home I work in. Those people deserve a life in the community where they are supported to have full, active and safe happy lives. 

  • Lloll4lloll

    my heart goes out to those people involved and they’re families , hope those others rot in hell x

  • Lloll4lloll

    my heart goes out to those people involved and they’re families , hope those others rot in hell x

  • Guest 1

    This is horrible… I don’t know what else to say… Horrible…

  • Guest 1

    This is horrible… I don’t know what else to say… Horrible…

  • Nomar

    The weirdest thing about this vid is that in part 2, from about 2:50, Simon’s brother, watching the footage with their mother, displays a lot of signs of shame and guilt. The first time he sees simon getting a slap, he actually smiled in recognition, then as his mother starts talking, he can’t stop scratching the back of his head, caressing and covering his lips and then ultimately when she says ‘Simon’s never been treated like this in his life’, the brother bends his head and covers his face with his hand – he’s ashamed. I’m not sure, but I think he’s done some of those things (probably not that hard) to Simon himself.

    • jesse bush

      Thats exactly what i thought when I saw simons brothers repsonse to that video, theres no doubt hes abused him he looked like he had little remorse for the incidents in the video in my opinion.

  • Guest

    wow these guys are such fucking bastards…

  • Fullirish

    Hollie Greig!!!!=Google this is at the top of the Pyramid!!!!

  • Plakhtar

    After seeing this report i cried so much and feeldisgusted at the careworkers and the people that were supposed to be in charge of this care home. Staff should be screened  and be thoroughly investigated before they are allowed to work in such places where love care and understanding is required. 

  • Guess

    I’m a social worker and seeing this makes me sick and doubt a society in which that can happen

  • Katie

    Absolutely disgusting behaviour by the “caretakers”. Glad the world have seen their faces. A great documentary for showing what really does go on in some of these hospitals. The next obvious step is to take action though and stop this from happening. What twisted sick people.

  • pissed

    .they make me sick.they are a public disgrace,have you no shame? what you did to them poor prople,they are like children ye sick b,,,,,,,you wouldnt treat an animal like that.i hope ye all get what ye deserve

  • Sad

    One of the saddest documentaries I’ve ever seen. I’m a nurse, and I understand that people can get frustrating at times, but it is MY duty to provide the best care possible. If you don’t enjoy your work, get out of it. I hope these “caregivers”, are incarcerated for these evil wrong doings. Where is the humanity? Sad, very SAD!!!! Justice for Simon and Simone, and all the other patients. My prayers go out to all of you.

  • borgred

    let us not forget this is happening all over this country and at old peoples care homes to, more under cover work needed lets get them all shut down so were left with the real carers and good homes,this is privatisation in action,has for that muppet trying to apolagise about his companys failings he needs stringing up the top men obviousley know whats going on in most cases but like to pass the buck.
    hope this doc realy has woke poeple up to the truth and helps all our vunerable people,one very angry viewer

  • http://www.facebook.com/ruchidustin Ruchi Dustin-Paige Clark

    Go human race and we say we have progressed i feel we have totally regressed

  • V

    They should go to jail…suspension is not enough…. :(

  • Pingback: Care home abuse | kildermorie()

  • Shafeeq Farali

    good on BBC for doing this undercover. the staffs of the organization should be jailed! its such a sad thing to even be witnessed. im disgusted. i work in an adolescent psychiatric unit as a psych nurse.. kids would push ur button in every way they could possibly do, but its up to u to treat them with care and respect.

  • http://instagram.com/sargardiner sarah

    disgusting behaviour! reality is though it happens way too much in health care systems throughout the world; just can’t comprehend why these people are actually working in these jobs when the passion for helping people isn’t there. THIS ABUSE NEEDS TO STOP

  • julianne

    se på dette,,,,,,,

  • SuggestionBox

    The newest trend just as fast as a wild fire and as powerful as religion…. to be cold, to be heartless, to hate? Could we get that lucky “a trend” and that it will fade…The cycle is real what the fuck is wrong with people…The pieces of shit who inflict this are disgusting wastes of human life, then you think about the people the superiors, the anyone who can stomach it enough to sit and watch….takes it all to a much deeper, darker, evil…level… They say once you hit rock bottom the only way left to go is UP… At what point will we human beings hit bottom? Behavior such as displayed by the staff the abuse and lying “she did it to herself” can not be limited to just “when working” Do you wonder if these people have children of their own, the horror they must endure, and the effects on that child or children or the child’s attempt to cope or rebel giving abusers what they see as a justified excuse to hand out some more abuse and don’t forget the cycle… People do so much out of fear, or rather nothing at all and why the fuck don’t more want to know why