Looking to contact us? Well we at Documentary Heaven tend to receive quite a large volume of emails on a daily basis. Many of them seem to be in relation to the same topics. These emails which are of a similar nature tend to slow us down with regards to reply times as it is harder to get through them all. So perhaps the following information might answer some of your questions before needing to get in touch.
- Technical Problems: If you are experiencing technical problems i.e. you can’t hear the sound or if the screen is blank then please check if it happens across multiple videos. If these problems occur across many pages and on the video providers website itself i.e. YouTube, then I’m afraid the issue will more than likely be on your end. We cannot provide support for your device and it is advised that you get in touch directly with your devices manufacturing company.
- Reuse of Documentaries Featured: We do not own any of the documentaries featured on DH but rather curate them from trustworthy sources or via submissions from the filmmakers themselves. If you wish to use any of these documentaries for your own purpose then please get in touch with the author, director, producer, etc. directly.
- Reporting Broken Documentaries: From time to time you may encounter documentaries that are no longer available i.e. they have been removed from YouTube. We are fully aware of this issue and do our very best to replace broken documentaries. This is why we have a “Report Broken Documentary” button located under each film. Please click this if you encounter any broken films and they will be added to our repair queue.
- Submitting a Documentary: We a Documentary Heaven love receiving film submissions so if you would like to get a film featured on the site then please do so below. However, in order for us to approve your submission, you must provide us with a link to the uploaded video i.e. YouTube, Vimeo, etc. as we do not host any of the films ourselves. Also, be sure to provide a synopsis detailing what your film is all about.
With the above out of the way and you still want to contact us then please don’t hesitate to use the form below in order to get in touch. We will get back to you as quickly as possible.